For Individuals
For Businesses
Customer Care
Make a Claim
Personal Claims
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We’re sorry for the loss of your loved one.
Call us at 6827 9933 for us to help you through the death claim process.
Alternately, you may submit the claim form and doctor’s statement, together with the supporting documents to us via post or personally at our Customer Service Centre.
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Disability &/or Terminal Illness Claim – Claimant’s Statement Disability Income Claim – Doctor’s Statement Total & Permanent Disability and/or Terminal Illness Claim – Doctor’s Statement -
Personal Accident Claim – Claimant’s Statement Personal Accident Claim – Continuity Claim Form Personal Accident Claim – Doctor’s Statement -
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(For Early, Intermediate, and Severe Stage Critical Illnesses, Male, Female & Child’s Illness)
(A) Claim Form – to be completed by the life assured
Living Benefit Claim – Claimant’s Statement (B) Doctor's Statement – to be completed by the attending doctor
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(A) Claim Form – to be completed by Life Assured
Living Benefit Claim – Claimant’s Statement (B) Doctor’s Statement – to be completed by the attending doctor
Child's BenefitCongenital Illness Benefit Attending Doctor’s Statement (APS) Absence of Two Limbs Cleft Lip & Cleft Palate Club Foot Down’s Syndrome Spina Bifida Mother's Benefit
Employee Group Claims
You can now use Aviva ClaimConnect to easily file and manage your medical claims online! Find out more at http://www.aviva.com.sg/life-and-health/for-businesses/claim-connect.html, or use the app on your iOS / Android mobile device. Convenient, fast, and paperless – try it now!
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Group Global Health, MyGlobalBenefits, Group IdealMedical Claim Group Global Health, MyGlobalBenefits, Group IdealMedical Claim Form – Section 2 only -
Please follow the steps below to submit a claim.Step One: Complete the relevant claim form and gather the documents required for the submission.
You may refer to the “Claims Procedures at a Glance” (the cover page of the Claim Form) for information on the documents required.
Step Two: Email us the complete set of the documents and we will acknowledge your electronic claim submission within 2 business days.
For more information or guide about the claim process, please call us on
6827 7991 (9am – 6pm from Mondays – Fridays) or email to the relevant address below:Email address:
SAF_insurance@aviva-asia.com
(For SAF members on SAF Group Insurance claims)
MINDEF_claims@aviva-asia.com
(For MINDEF members/affiliate members on MINDEF & MHA Group Insurance claims)
MHA_claims@aviva-asia.com
(For MHA members/affiliate members on MINDEF & MHA Group Insurance claims)
Claim Forms