From lost baggage to buying at the last minute: Travel insurance myths busted

Aviva August 17, 2017 6
From lost baggage to buying at the last minute: Travel insurance myths busted

As you start planning your next holiday, sorting out your travel insurance is no doubt on your to-do list. But with common myths about what your travel insurance covers or doesn’t cover, it can get quite confusing!

Let us make your holiday planning a bit easier by busting some of the most popular travel insurance myths.


Myth #1: It’s fine to buy travel insurance at the last minute.


Although you can buy insurance at the last minute, the best time to get your travel insurance is as soon as you book your holiday. This allows you to be covered not just for the duration of your trip, but also against unexpected situations that might stop you from getting there – from illnesses to cancelled flights. And because we understand how uncertain life (and holidays) could get, Aviva added a new feature to their travel insurance which covers you for trip cancellation/ postponement for any reason! For example, if you book an expensive flight to Japan to see those gorgeous sakuras (cherry blossoms) with your BFF, put off buying your travel insurance, and then end up cancelling two weeks before departure because you had a tiff with your BFF, you can say “Sayonara” to the cash you’ve already put into the trip. However, with Aviva’s Travel Plus/ Prestige, you will be covered for your losses!

Illnesses are another common reason for trip cancellation. Using a true claim story from Aviva as an example, Jane (not her real name) had to cancel her trip after she was diagnosed with gastroenteritis and diarrhoea right before her trip and couldn’t travel for a week upon her doctor’s advice. She would have lost the amount she paid for her travel package as it was non-refundable. But because she was covered by her travel insurance plan, she could claim every dollar of her $4,500 holiday package.


Myth #2: Travel insurance is such a hassle and a waste of money, nothing will happen to me!


Unfortunately, flight delays, illness, or other catastrophes can very quickly and easily derail the best of travel plans. Investing in a travel insurance policy will help to protect you against a range of mishaps – from robbery to loss of or delayed baggage.

Sounds good but surely that comes with a high price tag and a lot of paperwork, right?

Wrong. Aviva’s Travel Lite plan, for example, allows you to get covered from as low as $ 12.33. For less than $13, you would be covered for a range of common travel mishaps such as unexpected trip cancellations, lost baggage and even in the event of emergency medical expenses and evacuation. And the best part is, you can get a quote online in less than 30 seconds – maximum coverage with minimum paperwork and hassle.


Myth #3: I don’t need travel insurance because it’s impossible to claim for anything unless something catastrophic happens anyway.


Not necessarily. The right policy will not only cover illness, injury, disasters and repatriation costs, but it also covers some of the less catastrophic events such as theft of your valuables, damaged baggage or even paying excess for the loss or damage to your rented vehicle.

But regardless of a big or small event, it can be stressful when things go wrong in a foreign country. Aviva’s Travel Insurance for example, comes with an Emergency Travel Assistance Helpline so you have professional and dependable help any day, anytime when you’re travelling abroad.


Myth #4: I can claim for items I accidentally left in my hotel room.

houseMost policies don’t cover acts of negligence such as leaving items in your hotel room after check out, or baggage that is left in a luggage storage room.

So always do a full check of your room before you leave, and keep your valuables on you when you put luggage in storage.




Myth #5: I can report stolen items on my return to Singapore.

You should report any lost or stolen items to the local police within 24 hours and notify your insurance company as soon as reasonably possible to be eligible for a claim.

You’ll also need to get a written police report or if that’s not possible written proof of loss from an independent party, such as your hotel.


Myth #6: I have to buy a separate plan for every single person travelling, or for every trip I take.


You now know that getting insurance can be a breeze when you buy direct with companies such as Aviva. But what happens if you’re travelling with a family of 6 or need to travel for business every other week?

Consider annual plans if you’re a frequent traveller as that would give you better value for every trip you take within the year. Insurers such as Aviva also offer family plans, where up to two adults can travel with up to 10 of their children for the same price – more savings for that Disneyland holiday you’re planning!

Myth #7: But I already have health insurance – surely I don’t ALSO need travel insurance?

Family health insuranceIt’s probably worth reading the fine print on your health insurance plan because a typical health plan usually only covers your hospitalisation fees in an emergency when you’re overseas.

But with a travel insurance plan, you’d be covered for your doctor’s fees if you need to seek outpatient treatment at a clinic.  Apart from having your medical fees covered, you also get a hospital income of S$200 for every 24 hours hospitalised overseas.


Myth #8: There’s no point in getting travel insurance as it doesn’t cover me for the high risks sports that I’m planning to do.

This might be true if it was 5 years ago where insurers generally do not cover you putting your lives at risk = high risks sports. With the growing economy, going for winter holidays are now much affordable unlike the past. There is also an upward trend of thrill-seeking peers sharing photos or videos of them doing extreme sports during vacation on their social media accounts because #YOLO.

Insurers like Aviva are also trying to adapt products to suit the lifestyle needs of consumers these days. Depending on the purpose of your trip, Aviva now offers riders such as winter and extreme water sports, golf vacation and even overseas wedding and photoshoot – to protect what matters to you most.


There you have it – we’ve separated fact from fiction when it comes to travel insurance. With affordable plans and a hassle-free option of buying direct, there are no excuses to go uncovered for your next holiday!


Click here to find out more about Aviva’s Travel Insurance plans and get a quote.


    Susan Sia May 16, 2016 at 4:25 pm - Reply

    Dear Sir
    How much is an AVIVA Annual Plan for travel insurance?
    When are you having a promotion and is there any discount?


    • Aviva May 17, 2016 at 2:20 pm - Reply

      Hi Susan,

      Thanks for your comment, we hope you found the article useful!

      We do have an ongoing promotion actually. From now till 30 June, you may buy an Aviva Travel Lite plan and get a free upgrade to the Travel Plus plan.

      You can get an instant quote from our website –

      Hope that helps! 🙂


    B H Chia May 26, 2016 at 4:13 pm - Reply


    Can I buy the annual travel insurance for my partner who is a PRC national residing in the PRC? We make a lot of trips out of the PRC together.

    Thank you.


    • Aviva May 26, 2016 at 5:05 pm - Reply

      Hi BH,

      Thanks for your comment – we hope you found the article useful!

      Your partner will need to reside in Singapore for 183 days in a year and hold a valid NRIC/FIN to be eligible for our travel insurance plans.

      So sorry we can’t be of more help! If you have any other questions, do feel free to reach out.


    JASON SOON LEONG ONG July 19, 2016 at 5:48 pm - Reply

    Wonder if your offer still on? If yes, please provide more details. Thank you.

    • Aviva July 20, 2016 at 10:50 am - Reply

      Thanks for your comment, Jason! We’ll be in touch with you via email shortly.

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